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  • Our philosophy

    For over 14 years we have pursued the goal of excellent oral hygiene as the key to lasting and effective management of your oral health. To achieve this we have developed a very comprehensive oral hygiene department that is at the centre of our clinical practice. This is not simply to clean your teeth but as an integral part of your healthcare.

    On this sound foundation our dentists can work with you to determine the right treatment for you. Working to achieve health, function and stability. This may be achieved with simple low-cost treatments or more sophisticated state of the art procedures.

    Finally aesthetics - if your goal is to achieve the smile you have always wanted we can help.

    Our Aims and Standards

    The patient experience is paramount. We treat all patients with respect and work hard to make sure that your experience at the practice is informed, satisfying and as comfortable as possible.

    You are consulted at all times and any treatments and referrals are with your approval and are fully documented. There are procedures at all levels for confidential feedback.

    We provide treatment of the highest standards for all patients at all times.

    We invest in the best and most up-to-date equipment and technology to help our dentists and staff maintain these standards.

    Our dentists and staff are continually upgrading their skills with postgraduate education and CPD (Continuing Professional Development).

    We have an ongoing programme training our own dental nurses to national standards.

    We audit our procedures to make sure all clinical standards are maintained.

    We are registered with the Care Quality Commision.
  • Who We Are

    We have a great team of dentist, hygienist and dental nurse all totally and passionately committed to dentistry to help make your experience as pleasant and rewarding as possible. Each one engaged in Continuing Professional Development and registered with the General Dental Council.

    Practice Arrangements

    Dr M Madani is the practice owner she is the contract holder of NHS services that provided at the practice
    Dr Madani qualified in the UK and is commiteed to postgraduate education

    Hyginists

    Dental hygienists treatment is also available

    Rest Of The Team

    We have a small team of dental nurses and administration staff, all nurses satisfy the GDC requirements regarding there training & registration.

    Weclocme To Our Practice

    If you are a new patient we would like to take this opportunity of welcoming you to the practice.We are a well established family practice and proud of the service that we offer our patients. If you any further questions please ask us and we will be pleased to assist you.

    Our Facilities

    We are a small friendly practice our waiting areas and facilities are ground floor so are suitable for disabled patients including those in wheel chairs.There is parking facilities outside the practice but this is also for the public
  • Your Dentist

    At this practice we adopt a teamwork approach to providing your dental health needs its our policy for each patient to see one dentist on a continuing basis, however you may be required to see another dentis if your dentist if your dentist is not available

    Dental Care

    We provide NHS and private dental care and its our practice philosophy to promote dental health at all times with an emphasis on prevention care. The NHS provides all the treatment necessary to secure & maintain your oral health. You may also choose to have some treatments(i.e cosmetic) provided privately. We are happy to discuss these options with you so that you may consider the alternatives and we will give you time to ask questions so that you fully understand the treatment.

    Treatments

    Periodontal (gum) treatment
    Restorations - silver and tooth -coloured
    Root canal treatment
    Extractions
    Dentures - acryclic and metal
    Crowns
    Bridges
    Veneers
    Orthodontic referrals arranged
    Sedation referrals arranged

    Oral Cancer

    We routinely check your mouth for early signs of cancer and other diseases and make the necessary referrals

    Tooth Whitening

    We provide a safe , simple and effective tooth whitening treatment for patients wishing to brighten their smile
  • Services

    Full rang of NHS and private treatment provided

    Continuity provided means that you will always see the same dentist

    Short waiting times for new patients

    We welcome nervous patients and irregular attendess

    Emergency services for out of hours and holidays

    We provide estimates for all treatment plans

    We aim to see you promptly

    We follow British Dental Association guidelines on cross infection control

    Regular staff training in resuscitation techniques

    We welcome families and children
  • Code Of Practice For Patient Complaints

    In this practice we take complaints very seriously and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way. The person responsible for dealing with any complaint about the service that we provide is the Practice Manager.

    If a patient complains on the telephone or at Reception, we will listen to his or her complaint and take brief details. It will be referred to the Practice Manager or other appropriate member of the team who will seek to resolve the concern to the patient’s satisfaction by the following working day. The concern will be recorded in the practice log book for learning purposes and any trends will be monitored by the Practice Manager. Such incidents will fall outside the complaints regulations. If the patient complains in writing the letter or e mail will be passed on immediately to Susan Miller, Practice Manager who will refer to the principle dentist Dr Madani. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.

    We will acknowledge the patient’s complaint in writing and enclose a copy of this Code of Practice as soon as possible and within three days (normal practice working hours). We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances that led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation. Any complaint that remains unresolved after 6 months will be reviewed to ensure that everything is being done to attempt to resolve the case. A complaint must be made within 12 months of the incident occurring which is the cause for concern.

    Proper and comprehensive records are kept of any complaint received. If patients are not satisfied with the result of our procedure then a complaint may be made to the dentists’ registration body: The General Dental Council, 37 Wimpole Street, London W1M 8DQ.
  • Contact Info

    The Peachdent Practice
    2 Clarendon Parade
    Turners Hill
    Cheshunt
    Hertfordshire
    EN8 9DF


    Telephone:
    Email:

    01992 640782
    info@peachdent.co.uk

    Opening Time:
    Monday - Friday
    9.00 am - 1.00 pm
    2.00 pm - 5.00 pm

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